UPS United Parcel Service, Delayed and Missing Shipments, Suvarnabhumi Bangkok Airport Customs
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Are you SURE you want to ship by
UPS in Thailand? Is it "SAFE"?
Is it safe to ship to Thailand by UPS?
And again NO!
And a thousand times bloody NO!!!!
UPS Complaint to Amazon
The Tale of the 12 Camera Cotton Buds,
Seized by Thai Customs/UPS, Bangkok
on April 23, 2021.
COTTON BUDS for God's sake!
Think about that!
Pictures are HERE!
The value (price new) is $31.48!
Yet they're seized by Thai Customs!
Honestly, I don't have the words to describe
a government with a Customs department
SO STUPID it would seize a pack of 12 or 24
cotton buds. I truly don't have words for
backwardness to that degree.
Oliver Stone Wrote:
"Hell is the Impossibility of Reason"
Substitute "logic" for "reason" if you wish.
If this is true, then Thailand is Hell.
I've always known Thais were corrupt.
From the day the Thai police stole my iPhone
and then sold it back to me, I knew they were
corrupt. But I never dreamed they were so
corrupt as to go after a little package of
cotton buds. That takes the cake.
Call Guinness, would ya please?
CC to Prayuth.
Amazon Corporate Office
P.O. Box 81226, Seattle, WA
UPS Singapore (Fax: (65) 6302 8008)
FBI/USA (for their general awareness)
Interpol (as an International repository of crime data)
Internet post
You will note that this problem has been brought to your attention on numerous occasions over the past 6 weeks, using fax, phone, email, Amazon chat, and snail mail with signature required. You were directed to stop using UPS as the carrier to Thailand because we are unable to get ANY shipments from you through UPS/Thailand/Customs. We suggest you carefully read the website at the following URL to gain an insight into this large and growing problem; then come back to this letter and read the newest developments.
You have been made aware of this website on too many occasions to recall, as stated above, yet you refuse to handle this problem. That means this problem will continue to grow and to become more and more public, until you choose to deal with it.
As the website details, UPS/Thailand routinely engages in a regimen of obfuscation regarding parcels incoming to Thailand. Why they do this is anyone's guess. Some popular theories are that they are stupid, incompetent, dishonest, amoral, insane -- take your pick. Perhaps it is all of the above. When the delivery of an item becomes so completely mired in this regimen of obfuscation, the customer almost always abandons the package. Amazon then refunds. And UPS may keep the item, mark it as "unclaimed", and sell it along with Thai Customs. This occurs in tens of thousands of cases per year in Thailand. This is big money. And who is the loser? Amazon, certainly, because you must refund. The customer, certainly, because the customer is unable to obtain items and materials and products he needs. And UPS, certainly, because the UPS brand is sinking like a hunk of Swiss cheese.
This has been documented to Amazon corporate, to UPS/USA, to UPS/Thailand, to UPS/Singapore, to Thai Customs, and to countless other agencies, companies and corporations. Yet there is still no relief for tens or hundreds of thousands of Thais who simply want to receive the merchandise they worked hard to pay for, and which they did pay for, and which they own.
So assuming you've come up to speed by reading the above website in its entirety, let's move on to the newest instance of craziness as of April 23, 2021.
We have completely and totally given up on bringing ANY item into Thailand via UPS, and to that end we have demanded of Amazon that you never, never, never ever ship anything to us via UPS. It Will Not Arrive, and that's a fact. This instruction-turned-demand has been delivered to Amazon by any number of methods, all documented and posted publicly.
Yet Amazon does not listen. Apparently you just love losing money.
After the insane debacle with the pool dye (see website above), we again instructed you to never ship to us via UPS. It should be simple to choose which company carries the merchandise WE OWN.
Recently we needed some cotton-buds for cleaning the sensor on our DSLR camera. We ordered through Shopee here locally. The item never came and we had to fight for a refund. We ordered again through a different seller; the item never came and we had to fight for a refund (actually we're still fighting for that refund). We then ordered locally through Lazada -- the item never came and we had to fight for a refund. At 3 for 3 we gave up on Thailand and stupidly ordered through Amazon, secure in the knowledge that Amazon had stopped shipping to us using UPS.
Of course, Amazon, true to form, shipped to us using UPS. Stupid is as stupid does.
We received the following email from the person and address shown below. It is merely the beginning of the exact same regimen of obfuscation that the website (above) details painstakingly. It doesn't matter what we might do to get this little envelope of cotton buds cleared through UPS/Thailand, even if we could understand what they want. UPS has shown countless times in the past that as soon as we finish spending WEEKS jumping through their hoops, they will simply invent more hoops, or say we didn't jump through hoops that we documentably did. Or they will forge documents in order to cause us to jump through those same hoops again. We are not the only targets of this insanity. Do your bloody research. It's a multi-million dollar operation here, especially around the Christian Christmas season. For God's sake, DO YOUR RESEARCH.
We won't reply to the following email because there is no point. The UPS/Thailand office can't read English, nor (obviously) write it, nor do they speak it nor understand it when spoken. But it doesn't end there -- even native Thais end up telling them to go to Hell or much worse when THEY try to solve problems with the UPS/Thailand office, SPEAKING AND WRITING NATIVE THAI! My own Thai wife ended up telling Krittawan Muansawat (Nam) several years ago to go F-- herself before slamming down the phone.
While it's true that the UPS employees here, even the heads of the office, SHOULD be able to speak, read and write English (93 countries speak English and ONE speaks Thai), they CAN NOT. One might reasonably assume that UPS, when hiring for the positions of handling inbound shipments from 93 English-speaking countries, would hire Thais who have at least a basic education and can speak and read/write English. That would be their basic job description. But UPS Thailand does not seem interested in hiring educated people. But be that as it may, as I've said, the UPS/Thailand office put even native Thais through this same insanity. It's a game. It's called "Stop as Many Deliveries as Possible" (SMDP). We believe they enjoy it. We believe they laugh hysterically when they are successful at it. THAT, dear Amazon, is what's costing you money in Thailand, yet you steadfastly refuse to wake up to it.
In any case, below is the latest apparent obfuscation-attempt regarding 1Z81E7F1048xxxxxxx:
------ <> Fri, Apr 23, 2021 at 7:59 AM
Dear customers
*** Inform imported goods by air ***
UPS Parcel Delivery Service Company Limited would like to inform you that our products Therefore, UPS has to carry out the import ceremony with customs and therefore does not allow UPS. S. can deliver products until there are Ceremonial walk With declaration
And in the declaration has to be informed Details are as below.
1) What is the product description, what brand?
2) Country of manufacture
3 ) Proof of payment (in case of importing as a person )
Note : The importer must have a name registration. The importer has already joined the Customs Department .
Dear Customers,
United Parcel Delivery Service ltd. (UPS), plesae be inform that your shipment must be inpection customs clearance by TH customs office. They must inspection process with pysical shipment and import declaration.
Please provide neccesaary information as below to apply in import declaration.
1) Description of goods and Brand
2) Country of origin
3) Proff of payment
Remark: Importer name must complete register name with TH customs.
Best Regards,
K. Kanok
Tel. 02-728-9037 Fax. 02-728-9046
As stated above, this is merely the beginning, the very tip of the iceberg.
When people comply with these terms, they (UPS) will simply add more bizarre and insane terms, which require more and more lengthy drives across Thailand, spending uncounted hours in various offices both Thai Customs and UPS, and when it's all done and signed and taken care of, they will STILL refuse to deliver the item, but will say the recipient didn't complete some part of the required process. When the recipient sends copies and documents to PROVE that that requirement was met weeks before, then UPS will simply say the recipient failed to comply with yet another part of the process, or that some document that was sent multiple times was never sent, or that --- You can see how this goes. Again, get yourselves up to speed and do the damned research. As it stands, you look like buffoons on an utterly galactic scale and of truly biblical proportions. I think it's not just that you LOOK like that; I think that's what you actually are!
We'll CC this to UPS Singapore, which has already shown that they will do less than nothing, and we'll CC it to UPS/USA, and countless others. But nothing will be done because, after all, we're talking about UPS. But if Amazon were to grow just a handful of brain cells, and start kicking butt at UPS, then things will change. Things will ONLY change then because the only way to deal with blood suckers and imbeciles is to cut off the cash. Maybe UPS would then hire competent help in its office at the Bangkok airport. Too much to ask? Yes, probably. Third World countries remain Third World countries for a REASON and it's seldom a lack of money or resources -- it's a lack of brain power. And UPS Corporate in the US seems ALSO to be a Third World country unto itself. We had great hopes for the professionalism of the regional headquarters in Singapore, but EVEN THEY appear to be utterly impotent in the fixing of the problems with UPS at Bangkok. Even Singapore failed, and that's distressing.
As it stands NO ONE in Thailand can order ANYTHING from Amazon. You won't honor demands to stop shipping here via UPS. You won't take any steps at all to solve this problem.
So be it. We are ex customers and that is sad.

xxxxxx xxxxxxx
April 23, 2021
Sent to Amazon US via snail mail because no fax numbers will answer.
CC to UPS Singapore:
Dear xxxx xxxxxxxx,

Your fax to UPS Singapore at 6563028008 has been sent successfully!
Successful delivery of your fax was confirmed at 5:04 AM Eastern Daylight Time on April 23rd, 2021
Your fax included 1 page of coversheet with your text and 3 pages of attached documents.

Be sure to follow up with the recipient to make sure that the fax is legible and is delivered to the right person in the office.
To view or print the status of your fax, click here.
Thank you,

Dear xxddss ckfiejh,

Your fax to UPS Singapore at 6563028008 has been sent successfully!
Successful delivery of your fax was confirmed at 1:40 AM Eastern Daylight Time on April 24th, 2021
Your fax included 1 page of coversheet with your text and 3 pages of attached documents.

Be sure to follow up with the recipient to make sure that the fax is legible and is delivered to the right person in the office.
To view or print the status of your fax, click here.
Thank you,
We eventually filed a non-delivery claim with Amazon as follows. This is what we do in every case when Thailand steals our merchandise (if it was ordered through Amazon).
This results in a refund within a few days in every single instance.
You'd think Amazon would get tired of losing money and find another carrier.
But they won't.
Stupid is as stupid does.
We also included a link to these pages within our refund request.
We had long before blocked all incoming messaging from the UPS.COM domain.
We simply refused to play their game any longer.
Within 48 hours of filing for an Amazon refund for the millionth time, what showed up on our doorstep, with NO documents or bogus fees (bribes) required?
This order.
Does this mean that UPS is redeemed?
It means that UPS got tired of being embarrassed and did what they HAD to do, not what they WANTED to do.
Would we ever trust UPS on ANY delivery, ANYWHERE in the world, EVER AGAIN?
One would have to be mentally retarded to try UPS ever, anytime, anywhere.
There's something wrong with those people, in Thailand, in the USA, in Singapore -- it's systemic. Maybe they're all drinking the same poisoned ground water.
UPS is an absurd company. Do the research for yourself.
It's a fluke we received this item. Nothing else came through. The pool dye is probably in some UPS exec's pool in Bangkok.
We'll never, ever see that order. never.
Think about this: The fact that UPS finally sent this through without ANY documentation or emails or calls (because we blocked any and all incoming communication from UPS) or multiple dangerous trips across Thailand to sit through bizarre, annoying and wholly unnecessary office procedures in various rural Customs warehouses demonstrates that they, UPS, COULD HAVE DONE THIS RIGHT FROM THE BEGINNING. They could have done this all along! They COULD HAVE delivered it the very first day that it was scheduled for delivery. They COULD HAVE! It was within their power to do it! But they CHOSE to try to jerk us around. Remember that Customs only flags the items. It is then up to UPS to deliver them or not. Clearly, obviously, demonstrably, it was within the power of UPS to have simply delivered this in the first place, on time, with absolutely zero interaction from us. But it was UPS that CHOSE not to do that, but instead to engage in yet another regimen of harassment, lies, obfuscation and time-wasting, harassing bullshit. THAT is the bottom line here. UPS would have been better off, reputation-wise, to have never delivered it, leaving the world to believe that for some bizarre reason they couldn't deliver it. But they did deliver it, which means they ALWAYS COULD HAVE delivered it, and it was THEIR CHOICE to screw this up. Again. And they'll try to screw it up next time too, assuming there would ever be a next time with us. There won't be a next time with us. But there will be literally millions of next times with expats and Thai citizens all across the Kingdom. There are 68 million people here, and as the Thai economy grows, IF it ever grows (looking doubtful now, what with the way the Thai government has shown sheer, utter, shocking incompetence in the handling of Covid (as of May 2021 Thailand hasn't STARTED a vaccine program except to a handful of high government dignitaries and they don't know when they will start a vaccine program), then as Thais begin to be able to afford and demand better quality goods from the west than they get from the silly, shoddy, incompetent likes of CHINA, they can order the stuff alright, but God forbid Customs and UPS should ever let them actually receive it. And that is a gargantuan disservice to the Thai people who PAY THE WAGES of the fools in Thai Customs and at UPS. It's a sin of biblical proportions.
Consider one more thing: When this envelope -- and that's all it was, a padded envelope arrived at my door a week late (I'd paid HUGELY for express shipping from the US), it had a big CUSTOMS INSPECTION sticker across one end that had been opened and sort of resealed with this Customs tape. Luckily the contents hadn't fallen out. Think about this for a moment: Thai Customs actually opened this to verify that it contained what Amazon said it contained, namely, cotton buds. Think about that hard. This means that Thai Customs is so fucking stupid that they thought, perhaps, just perhaps, Amazon, the biggest and by far the most reputable online retailer on earth, might be advertising cotton buds, but in reality, actually selling crack cocaine. Or explosives. Or whatever the fuck the fucking Goddamned imbecilic morons at Thai Customs dreampt of in their demented Halcyon fever-dreams. But how much cocaine could have been in there? A gram? Because the weight was next to nothing. They clearly have no clue what Amazon is. They live in such a pathetic little bubble in SE Asia that even though it's their fucking job to know what places like Amazon are and what they do, they don't. Just like it's their fucking job to be somewhat fluent in the reading, writing and speaking of at least two or three of the world's most common languages, they can't.
That these Monkeys Wearing Pants would go to the trouble (and expense, which the Thai people reimburse them for), of opening and inspecting a little envelope of cotton buds, it beyond the pale. UPS didn't do this -- Thai Customs did this. Maybe they were merely checking to make SURE they couldn't sell these for more than 30 baht. After all, 50 baht might have pushed them over the top and they would have kept the stuff. Split 50 ways among all the office and warehouse goons, both Customs and UPS, let's see -- the net profit to them each would have been about one baht. Still eminently worth it to sell out the reputation of your country for one baht though, eh...?
Of course it is. Huge corporations are dropping Thailand like a hot potato as fast as they can bail out, and the Thai people, in many cases, are suffering greatly for the loss of batches of real jobs at the rate of 40,000 or 120,000 or even 10,000 paychecks per bailout.. But hey, why not convince a few more hundreds of corporations to bail on Thailand. After all, WE MADE ONE BAHT! Fuck our fellow citizens! Fuck 'em all! We don't care! WE MADE ONE BAHT!!!
And yet another irony of this entire fiasco is that once we realized Thai Customs and UPS/Thailand were off and running on this newest cotton bud scam, we ordered another set from another vendor who shipped it to Thailand using a different carrier and it arrived straight to our door in four days, BEFORE the original package had been shipped here from the same country (US) via UPS. Now we have enough cotton buds to clean every camera in our province.
If we were to order, say, a ream of typewriter paper from Amazon tomorrow, would we receive it here in Thailand?
Of course not.
Amazon would ship via UPS.
Customs and UPS would get together and stop it at the airport.
We'd receive yet another ludicrous email, in pathetic English, from UPS, demanding all manner of absurd and unattainable forms, documents and scans.
We'd send them all twenty times.
UPS would say they never received a single one.
We'd drive all over Thailand at the demand of UPS, to be put through various nonsensical routines in various nonsensical UPS and Customs offices.
And then UPS would forge something, changing the name from the original manifest to something of their choosing, and tell us to start over using THAT name.
And we'd get an attorney, just like before.
And that attorney would jump through all the same hoops.
And no ream of typewriter paper would ever be delivered.
Homey don do dat no mo'.
The End.
To Amazon:
We have not received this item because we can't get it through Thai Customs via UPS. Imagine, they even seize cotton buds. We've asked, and begged, and pleaded and demanded that Amazon stop shipping to Thailand via UPS because we are now losing 100% of all UPS parcels here. Not 98%. I mean 100%. We've even hired attorneys to get parcels through UPS. But the attorneys failed too. We've posted a website about this particular parcel, as we have with all previous parcels. Clearly, Amazon will not stop shipping here via UPS, so we can never buy from Amazon again. Pretty sad. Here's the link to the latest website about this order. Why, oh why, oh why won't Amazon stop using UPS here? It's nothing but a band of outright ____________:
Upon closer examination we discover, lo and behold, this wasn't held nor inspected by Thai Customs AT ALL!
This was ALL done by UPS/Thailand.
This shitty little harassment stunt was thought up inside the tiny brains of those at UPS.
Look at the inspection sticker below.
Dirty rotten skunks.
And yet again UPS Thailand harasses us as shown here.
Is it safe to ship to Thailand by UPS? No. No. NO!